Privacy Policy

Information We Collect

Account Information

When you create an account, we collect your email address, the display name you enter, your date of birth, and your U.S. state of residence. Sign-in is managed by Supabase Auth. Supabase also sends its own account emails, such as address confirmation and password reset. The app does not ask you to upload a government ID.

Shipping Information

When you request shipping, we collect the name and address you enter. We send that address to Shippo so it can buy a shipping label. You are responsible for the accuracy of the address. If you delete your account, we remove the address from past fulfillment records.

Purchase and Pull History

We keep a record of every pack purchase and collectible pull on your account, including the pack, the item reserved, the date, and the odds shown for that purchase. You can see this history in the app. On Recently Pulled, other people see a shortened display name: first name and last initial, or the name itself when it is a single word.

Balance and Transaction History

Deposits, sell-back Store Credit, promotional credit, and other balance events are logged with your account so the balance and any later dispute can be reconstructed.

Notifications

If you allow notifications, the app stores an Expo push token, a device identifier the app generates on that device, and the platform. We use that information only to send account and order notifications. We do not collect an advertising identifier.

Payments and Terms Acceptance

When you add funds, we record that you accepted the current terms, including the IP address and user agent of that request, together with the payment session id. We do not store your full card number. Stripe hosts checkout. Ordinary server request logs are not used as an advertising profile, and we do not sell personal information.

Device and Usage Data

The Accolades Rips apps do not include an analytics SDK or an advertising SDK, and they do not collect device location. The public website is hosted on Replit, which may insert a script from i.replit.com into the HTML. Our pages send a Content-Security-Policy that blocks that script from running. We do not use it to measure visits or to advertise.

How We Use Your Information

• To operate your account and fulfill physical collectible orders.
• To process payments and maintain accurate Account Balance records.
• To send transactional communications (order confirmations, shipping updates, account notices).
• To investigate fraud, unauthorized transactions, and disputes.
• To comply with applicable law and retain legally required records.
• To operate and support the Accolades Rips service.

We do not sell your personal information to third parties.

Third-Party Services

Supabase

We use Supabase to host our database and manage authentication. Your account data and transaction records are stored on Supabase infrastructure. Supabase's own privacy policy governs their handling of that data.

Stripe

Payments are processed through Stripe's hosted checkout. Accolades Rips does not store complete payment-card numbers. Card data stays in Stripe's environment. Stripe's privacy policy governs their handling of payment data.

Shippo

Shippo buys shipping labels for physical cards. We send Shippo the shipping address you entered and the shipment details needed for the label. Shippo's privacy policy governs their handling of that information.

Expo

If you allow notifications, the push token is an Expo push token. Expo receives that token when we send a notification. We do not use Expo for advertising.

Namecheap Private Email

Transactional email we send, including order and account notices from noreply@accoladesrips.com, is delivered through Namecheap Private Email (mail.privateemail.com) using Nodemailer. That is separate from the account emails Supabase Auth sends.

Data Retention

We keep account data while the account is active. Payment, ledger, purchase, and fulfillment records are kept for legal, tax, and dispute reasons. We do not delete those records on an automatic schedule.

Account Deletion

You can delete the Accolades Rips account from the Account screen, or by emailing support@accoladesrips.com from the address on the account. The developer is Accolades Collectibles LLC. If a shipment or payment still has to be finished, deletion waits. A deletion request blocks new pack purchases. Remaining balance has no cash value and is forfeited. We remove sign-in credentials, the profile, push tokens stored for the account, and the shipping address on past fulfillment records. We keep payment records, the balance ledger, pack purchases, fulfillment records with the address removed, and records of physical cards we still hold. Those retained rows are no longer tied to a live login. See Delete your account.

Security

We use industry-standard practices to protect your data, including encrypted connections (TLS/HTTPS), access controls, and authentication tokens. No method of electronic transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately.

Age Requirements

Accolades Rips is for people who are at least 18, or the age of majority in their state if that age is higher. We do not knowingly collect personal information from children. If you believe a child has created an account, contact us and we will remove it. Residents of Nevada may create an account, but they cannot buy packs or request shipping.

Privacy Contact

For privacy questions, data requests, or concerns, contact us at:

Accolades Collectibles LLC
5021 Lee Hwy
Warrenton, VA 20187
App name: Accolades Rips

Policy Updates

This policy may be updated from time to time. The effective date at the top of this page reflects when the current version took effect. Continued use of the app after an update constitutes acceptance of the revised policy.