Help

Support Center

Get help with your account, orders, shipping, payments, Store Credit, or physical collectibles.

Questions about your account or the Accolades Rips app.

Questions about fulfillment, tracking, delivery, or store pickup.

Questions about deposits, payment status, refunds, or Store Credit.

Questions about signing in, password reset, email confirmation, or account deletion.

You can also email us directly at

support@accoladesrips.com

Account and Data

Delete your account

You can permanently delete your Accolades Rips account at any time, either in the app or by email.

In the app: sign in, tap Account (person icon) in the tab bar, then tap Delete Account and confirm by typing the requested phrase.

By email: email us from the address on your account and we will process the deletion for you.

Developer: Accolades Collectibles LLC. The app is named Accolades Rips.
Deleted or removed: sign-in credentials, profile (including display name, date of birth, and state of residence), the shipping address on past fulfillment records, remaining balance, and push tokens stored for the account. Balance has no cash value and is forfeited.
Kept: payment records, the balance ledger, pack purchase records, fulfillment records with the address removed, and records of physical cards we still hold. Those rows stay for legal, tax, and dispute reasons. We do not delete them on a set schedule. They are no longer tied to a live login.
Note: deletion is permanent. If a shipment or payment still has to be finished, deletion waits until that is resolved. A deletion request blocks new pack purchases.

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