Order Problems
Refunds and Order Problems
Our refund policy and how to report order or transaction issues.
Refund Policy
Completed purchases are generally final
When you open a pack in Accolades Rips, a specific physical collectible from our inventory is selected according to the published odds and reserved to your account. Because a real physical item has been committed to you at that moment, completed pack purchases are generally not eligible for refund based on the result.
What may be eligible for review
The following situations are reviewed individually. Contact support with the relevant details and we will respond as quickly as possible.
- Duplicate charges: if you were charged more than once for the same transaction.
- Unauthorized transactions: if you did not authorize a charge on your account.
- Damaged or incorrect shipments: if the physical item you received is damaged, incorrect, or missing.
- Payment processing failures: if your payment was charged but the transaction did not complete correctly.
Store Credit
Store Credit earned through sell-backs, rewards, or promotions has no cash value and cannot be withdrawn or exchanged for money. Store Credit refunds to Account Balance are not available.
Contact Us
Report an order or transaction problem
Include your account email, a description of the issue, the transaction date, and any supporting screenshots.
Contact SupportOr email directly
support@accoladesrips.com